Frequently Asked Questions
Everything you need to know about our industrial equipment and services.
How do you handle shipping for heavy industrial equipment?
We utilize specialized freight carriers for all heavy machinery. Orders are typically processed within 2-3 business days, and we provide lift-gate delivery options for locations without a loading dock or forklift.
What is the standard warranty on TMG Industrial products?
Most of our products come with a one-year limited manufacturer's warranty that covers defects in materials and workmanship. Specific warranty details can be found on each product's individual listing.
Can I purchase replacement parts for my equipment?
Yes, we maintain a comprehensive inventory of replacement parts for all our major product lines. You can contact our support team with your model number to identify and order the specific components you need.
What is your return policy for large machinery?
Unused equipment in its original packaging can be returned within 30 days of delivery. Please note that return shipping costs and a restocking fee may apply to large freight items.
Do you offer technical support for assembly and operation?
Absolutely. We provide detailed assembly manuals with every purchase, and our technical support team is available via phone or email to assist you with any setup or operational questions.
What payment methods do you accept for high-value orders?
We accept all major credit cards, PayPal, and wire transfers. For large industrial purchases, we also offer financing options through our third-party lending partners to help manage your cash flow.