Returns & Exchanges

At TMG Industrial, we stand behind our equipment and offer a 30-day return policy for unused products in their original packaging to ensure your complete satisfaction. We strive to provide a seamless return process for our industrial customers, ensuring your operations remain efficient.

1

Initiate Return Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare for Shipping

Securely pack the item in its original crate or packaging, ensuring all components and manuals are included and the RMA number is clearly marked.

3

Arrange Logistics

Ship the item back to our designated distribution center using a tracked freight service or carrier of your choice.

4

Inspection and Refund

Once our warehouse team inspects the unit for quality assurance, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing